Customer reviews of A1 Autocentre

By Ronan L on 12 November 2016 | Verified purchase

I had been looking for a BMW 320d mSport for quite a while with specific options. A1 had a car that met my requirements. I was very cautious as I was purchasing from a distance, Ireland. A1 were fantastic to deal with from the outset, they put me at ease through the process, sent me detailed pictures and guaranteed to refund me if the car differed from what was pictured or described. Overall I couldn't recommend them enough and will certainly look to them for future purchases.

By Gerry H on 10 November 2016 | Verified purchase

I have bought many cars from various dealers both new and used over a number of years. My experience with A1 and, in particular, Craig Kelly was first class. He was both knowledgeable and extremely personable and gave my wife and I confidence very quickly. He dealt with us very professionally and the whole process from purchase to delivery was very easy and straightforward. I will most definitely go back to Craig for my daughters car shortly and would be happy to recommend Craig and A1 to anyone in the market for a good quality used car.

Reply from A1 Autocentre on 11/11/16

Dear Gerry Here at A1 Autocentre we take great pride in ensuring our customer service is at the highest standard available. Therefore it is most gratifying to receive your 5 star review , Thank you .

By Chris W on 28 July 2018 | Purchase not verified

Purchased a 2015 scirocco r line , what can I say , was given a really good and honest px price for my much loved Audi TT , as someone who changes my car every 2 yrs or so it is really nice to come across a dealer who actually does what they say ! , every fault I picked with the car was rectified (I am extremely fussy with my cars😜) with no quibble what so ever .it really was worth the 300 mile round trip to purchase the scirocco!!! , so if you are looking for a new motor at a good price from a trustworthy dealership look no further , trust me from someone who has been royaly shafted by dealers before you won’t regret it 👌👍👍

By Nikki S on 17 July 2018 | Purchase not verified

Well just first class service buy all the team offered a drink on arrival and looked after me and were really helpful and i bought a Mercedes V,class from Anthony, so if you are thinking of a car there go and get a great deal Nikki

By Maeve L on 22 June 2018 | Purchase not verified

I came to the A1 autocentre looking to buy my first car and I visited the garage after finding a car on their website. All 3 staff that I interacted with with all so polite, friendly and genuinely nice people to do business with. At no point there was any pressure to make decisions right then and there and they were really helpful. They let us come 3 times to view/test drove the car before I bought it and they offer everything you could ever want from buying a used car. Such a pleasant experience buying from them and in the future when buying/selling a car or recommending to a friend, a1 autocentre will be at the top of my list for sure.

By Sean A on 08 June 2018 | Purchase not verified

Had a great experience when purchasing my car, no hassle, and the best customer service I've had from a garage in many years. I look forward to purchasing my next car from them in the year/s to come.

By Donatas P on 31 May 2018 | Purchase not verified

I was very sceptical about second hand garages, but A1 Autocentre staff proved me wrong, they were very helpful, knew all the answers to my questions, were not pushy like most garages do, nothing was a problem for them. After a test drive I knew that this car was for me, they even refurbished alloys and asked me what colour would i like, of course it came with fresh full service, mot, 2 brand new tyres and 6 months warranty. Would recommend like this garage to everyone.

By Robert R on 18 May 2018 | Purchase not verified

I have had many new cars over the years and developed a dread of car dealers. I am genuinely impressed with A1, they are just so straight forward, helpful and they do not strike as the kind of people who would knowingly sell on a problem. My car was nearly new but it was prepared superbly well. Overall this is the best car buying experience I have ever had (I have probably had 30 plus cars over the years)

By Andy S on 28 December 2017 | Purchase not verified

We recently bought a BMW 1 Series from this dealer and have to say that the service and attention to detail was first class and very much appreciated. They made the whole drama of buying a car so simple and even did the DVLA paperwork for us and the car was ready to drive away at the agreed time, freshly valeted. We can't recommend A1 Autocentre highly enough, thanks again.

By Raquel H on 22 December 2017 | Purchase not verified

Bought a 10k car from A1-Autocentre, during negotiation a Full Health check and a new MOT was agreed. 2 days later I discovered a noise coming from the engine, later on confirmed worn alternator belt needed replacement, excessive play wheel bearing, and heavily corroded/weaken disc brakes. I thought faults would speedily get resolved under warranty but found their after care service to be none existent.. they had a dismissive attitude towards genuine complaints raised about car, to date none of the reported issues have been resolved. I am still chasing monies owed to me for an engine diagnostics check called for by them. Good luck trying to get a problem resolved if anything goes wrong with your car.

Reply from A1 Autocentre on 23/12/17

We are sorry you are unhappy despite our offer to remedy the minor faults. However, you fail to mention the advisory items only came to light after we had driven the car 700 miles to Aberdeen Scotland from Bournemouth to satisfy your urgent request for an 8 seater car. Before delivery it was MOT'd at an independent government appointed MOT station (it passed with no advisories!!.) We have offered to pay for the diagnostic report and repair of the advisory items that have been highlighted by Hyundai workshops ( no mention of corroded brakes either!) We have also offered a goodwill payment and extended warranty. you have not responded. Given the circumstances we fail to see what else can be done. We consider our reputation remains Intact.