Customer reviews of A1 Autocentre

By Kiera A on 10 December 2016 | Verified purchase

Couldn't be happier with the service i received when i purchased my car. Always keeping in contact with me with dates & information about the car through email. Would highly recommend them! Thank you to Anthony & Craig & every one at A1 Autocentre for finding me my perfect car! :)

By NIGEL H on 03 December 2016 | Verified purchase

This was probably the best instance of buying a 2nd hand car I have experienced. Both Anthony and Carl were friendly and totally professional with no pressure of sale but plenty of information and help. Their vehicles are very good quality and we were looking for a specific style of car which they had. Making the deal was easy and a guarantee was provided for the vehicle. All in all we found this an excellent autocentre with great quality of service and I would certainly recommend them. We will certainly use them again.

By Tina G on 25 November 2016 | Verified purchase

A1 Autocentre Im really pleased with the excellent service I received from A1 Autocentre. I changed my mind about the car I had bought from the company after a few drives, and I consulted the team at A1 who were not just polite but friendly, helpful and made the process a much lighter and easier task for me. I am now driving my ideal car thanks to their help, and it feels great to have the help of a team who are genuine sellers trying to help their customers as much as possible. I will never buy car elsewhere and would recommend them to all my friends . Thanks to all of them Tina

By Paul S on 24 November 2016 | Verified purchase

Tony at A1 was great help allowed me to look over the car check everything out in my own time with out being hassle like normal garages. When asked any questions he knew the answers straight away. Gave me a far price for my car and gave me a good deal on an excellent car. Have a good selection of good quilty cars which are hand picked by the garage and the safety and quality checks are done by an independent company which gave me peace of mind. Highly recommended garage in the Bournemouth and surrounding areas.

By Scott K on 16 November 2016 | Verified purchase

Very professional team with excellent client service. A genuine local garage selling high quality well maintained vehicles. Arranging car finance was so easy and hassle free with A1 taking care of everything. If you're looking for a quality vehicle use this garage.

By Aaron B on 12 November 2016 | Verified purchase

A1autocentre sourced me a Seat Ibiza sport, I gave them the specifications I wanted and my budget with that they searched national wide and found the perfect car for me. 350 miles didn't put them off and very quickly got the car for me with no hassle. Very friendly and easy to contact giving me updates and advice. Would highly recommend to my friends and family!

By Ronan L on 12 November 2016 | Verified purchase

I had been looking for a BMW 320d mSport for quite a while with specific options. A1 had a car that met my requirements. I was very cautious as I was purchasing from a distance, Ireland. A1 were fantastic to deal with from the outset, they put me at ease through the process, sent me detailed pictures and guaranteed to refund me if the car differed from what was pictured or described. Overall I couldn't recommend them enough and will certainly look to them for future purchases.

By Gerry H on 10 November 2016 | Verified purchase

I have bought many cars from various dealers both new and used over a number of years. My experience with A1 and, in particular, Craig Kelly was first class. He was both knowledgeable and extremely personable and gave my wife and I confidence very quickly. He dealt with us very professionally and the whole process from purchase to delivery was very easy and straightforward. I will most definitely go back to Craig for my daughters car shortly and would be happy to recommend Craig and A1 to anyone in the market for a good quality used car.

Reply from A1 Autocentre on 11/11/16

Dear Gerry Here at A1 Autocentre we take great pride in ensuring our customer service is at the highest standard available. Therefore it is most gratifying to receive your 5 star review , Thank you .

By Andy S on 28 December 2017 | Purchase not verified

We recently bought a BMW 1 Series from this dealer and have to say that the service and attention to detail was first class and very much appreciated. They made the whole drama of buying a car so simple and even did the DVLA paperwork for us and the car was ready to drive away at the agreed time, freshly valeted. We can't recommend A1 Autocentre highly enough, thanks again.

By Raquel H on 22 December 2017 | Purchase not verified

Bought a 10k car from A1-Autocentre, during negotiation a Full Health check and a new MOT was agreed. 2 days later I discovered a noise coming from the engine, later on confirmed worn alternator belt needed replacement, excessive play wheel bearing, and heavily corroded/weaken disc brakes. I thought faults would speedily get resolved under warranty but found their after care service to be none existent.. they had a dismissive attitude towards genuine complaints raised about car, to date none of the reported issues have been resolved. I am still chasing monies owed to me for an engine diagnostics check called for by them. Good luck trying to get a problem resolved if anything goes wrong with your car.

Reply from A1 Autocentre on 23/12/17

We are sorry you are unhappy despite our offer to remedy the minor faults. However, you fail to mention the advisory items only came to light after we had driven the car 700 miles to Aberdeen Scotland from Bournemouth to satisfy your urgent request for an 8 seater car. Before delivery it was MOT'd at an independent government appointed MOT station (it passed with no advisories!!.) We have offered to pay for the diagnostic report and repair of the advisory items that have been highlighted by Hyundai workshops ( no mention of corroded brakes either!) We have also offered a goodwill payment and extended warranty. you have not responded. Given the circumstances we fail to see what else can be done. We consider our reputation remains Intact.