Customer reviews of A1 Autocentre

By Sean A on 08 June 2018 | Purchase not verified

Had a great experience when purchasing my car, no hassle, and the best customer service I've had from a garage in many years. I look forward to purchasing my next car from them in the year/s to come.

By Donatas P on 31 May 2018 | Purchase not verified

I was very sceptical about second hand garages, but A1 Autocentre staff proved me wrong, they were very helpful, knew all the answers to my questions, were not pushy like most garages do, nothing was a problem for them. After a test drive I knew that this car was for me, they even refurbished alloys and asked me what colour would i like, of course it came with fresh full service, mot, 2 brand new tyres and 6 months warranty. Would recommend like this garage to everyone.

By Robert R on 18 May 2018 | Purchase not verified

I have had many new cars over the years and developed a dread of car dealers. I am genuinely impressed with A1, they are just so straight forward, helpful and they do not strike as the kind of people who would knowingly sell on a problem. My car was nearly new but it was prepared superbly well. Overall this is the best car buying experience I have ever had (I have probably had 30 plus cars over the years)

By Andy S on 28 December 2017 | Purchase not verified

We recently bought a BMW 1 Series from this dealer and have to say that the service and attention to detail was first class and very much appreciated. They made the whole drama of buying a car so simple and even did the DVLA paperwork for us and the car was ready to drive away at the agreed time, freshly valeted. We can't recommend A1 Autocentre highly enough, thanks again.

By Raquel H on 22 December 2017 | Purchase not verified

Bought a 10k car from A1-Autocentre, during negotiation a Full Health check and a new MOT was agreed. 2 days later I discovered a noise coming from the engine, later on confirmed worn alternator belt needed replacement, excessive play wheel bearing, and heavily corroded/weaken disc brakes. I thought faults would speedily get resolved under warranty but found their after care service to be none existent.. they had a dismissive attitude towards genuine complaints raised about car, to date none of the reported issues have been resolved. I am still chasing monies owed to me for an engine diagnostics check called for by them. Good luck trying to get a problem resolved if anything goes wrong with your car.

Reply from A1 Autocentre on 23/12/17

We are sorry you are unhappy despite our offer to remedy the minor faults. However, you fail to mention the advisory items only came to light after we had driven the car 700 miles to Aberdeen Scotland from Bournemouth to satisfy your urgent request for an 8 seater car. Before delivery it was MOT'd at an independent government appointed MOT station (it passed with no advisories!!.) We have offered to pay for the diagnostic report and repair of the advisory items that have been highlighted by Hyundai workshops ( no mention of corroded brakes either!) We have also offered a goodwill payment and extended warranty. you have not responded. Given the circumstances we fail to see what else can be done. We consider our reputation remains Intact.

By Brianna R on 19 November 2017 | Purchase not verified

Seamless service once again. Thank you for making the experience so enjoyable and stress free.

By Carole W on 27 September 2017 | Purchase not verified

My daughter and her partner recently purchased two cars from A1 . They have not stopped raving about the service, attention to detail and friendliness of Tony and Craig ever since. So with all the favourable info on board I decided to take a look for myself. On the forecourt was a lovely Grey Mini Cooper S (Mandi) I fell head over heels in love with her , we took her for a test drive and now she is mine. Tony and Craig went out of their way to make sure that on the day we picked her up she was perfect in every way, and she is . They are a great team and long may people keep raving about this wonderful car showroom Thanks

By Arran M on 16 July 2017 | Purchase not verified

Everything these guys did was excellent! Friendly and helpful, totally pain free. Would have no worries about using them again.

By Michael P on 13 June 2017 | Purchase not verified

The best experience buying another vehicle. Completed in a few days! Will pass your name onto my friends. Thank you Tony and your staff.

By Laura C on 28 May 2017 | Purchase not verified

I recently traded in my Peugeot 107 into A1 autocentre for a Smart forfour after seeing an advertisement on Autotrader. The day I went to view the vehicle was the day I made my decision to buy the car. Anthony and Craig were exceptionally helpful and helped the process of a smooth transfer from one vehicle to another. I was the first customer to trial the new online application for the finance and it went through quickly. Upon collection of my new car, both Anthony and Craig were really chatty and helpful whilst I was signing all of the paperwork. They were willing to help as much as they could, among helping other customers in the store. I was extremely satisfied of the professionalism and friendly service provided and I certainly would love to recommend to anyone who is looking to take a car up on finance or trading in their old car. Brilliant Service overall!!

Reply from A1 Autocentre on 29/05/17

Dear Laura.Thank you for your kind words. Always a pleasure to have feedback -makes it all worth while.Enjoy your new car.